How to get an instant answer to your support query

We in the InstantAtlas Support Team take pride in responding quickly to the queries that land in our inbox. However,  the variable nature of our case load means that it may not be possible for us to respond immediately. This is true especially for customers in a different time zone to our support team (we operate in GMT).

To minimise interruptions to your work with InstantAtlas we have been continually developing and improving our InstantAtlas Knowledge Base. This is a database of solutions that answers over 200 of the most frequently asked questions about InstantAtlas Desktop and Server.

The InstantAtlas Knowledge Base is located within ‘My InstantAtlas’, the customer-restricted area of our website and it is really easy to use. You can simply type in a search word or phrase which describes your question or problem, hit the search button and you will see a list of all solutions which match your search. You can also browse through the solutions by drilling down into categories and subcategories to narrow down the results. You can sort solutions by their popularity and rate them if you find them effective. Watch a short video on how to use the InstantAtlas Knowledge Base here.

In the unlikely event that you can’t find an answer to your query in the Knowledge Base, you still have the option to email or phone our support team. If the answer to your query can be helpful to other customers we will add a new solution to the Knowledge Base.

Andrea Kirk, InstantAtlas Support Team

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